Privacy Policy

Last updated: 24 August 2026

At Nutrifusion Wellness, we respect your privacy and are committed to protecting your personal and health information.

This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make an enquiry, book an appointment or use our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Application of Privacy Policy

This Privacy Policy applies to personal information collected by us in connection with:

• our website;
• enquiries and communications with us;
• appointment bookings;
• health screening and assessment processes;
• consent processes;
• the provision of our services;
• payment and administrative processes; and
• other interactions with our business.

By interacting with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy and applicable Australian privacy law.

Personal Information Collection

The type of personal information we collect will depend upon the nature of your interaction with us and the services requested.

Personal information may include:

• full name;
• date of birth;
• contact details, including telephone number and email address;
• residential or other relevant address details;
• appointment and booking information;
• payment and transaction information;
• correspondence and communications with us; and
• other information reasonably necessary for the administration of our services.

Health and Sensitive information 

In providing healthcare services, it may be necessary for us to collect health information and other sensitive information.

This may include:

• relevant medical history;
• existing medical conditions;
• allergies or sensitivities;
• current medications;
• relevant treatment history;
• previous adverse or other relevant reactions;
• health screening information;
• clinical observations;
• clinical notes and records; and
• other information reasonably necessary to assess and provide our services safely and appropriately.

Health information is sensitive information for the purposes of the Privacy Act and is afforded additional privacy protections.

We will only collect sensitive information where permitted or required by law and, where applicable, with the individual's consent.

Methods of Collection 

We generally collect personal information directly from the individual to whom the information relates.

Information may be collected through:

• our website;
• online enquiry and booking forms;
• health screening and consent forms;
• telephone conversations;
• email correspondence;
• SMS or other electronic communications;
• appointments and consultations;
• payment processes; and
• social media or other online communications.

Where reasonably practicable, we will collect personal information directly from the individual concerned.

Where information is collected from a third party, we will do so only where permitted or required by law or where otherwise appropriate in the circumstances.

Purposes for which information is collected 

We collect personal information for purposes including:

• responding to enquiries;
• processing and managing appointments;
• undertaking health screening and assessment;
• determining suitability for services;
• providing and managing healthcare services;
• maintaining appropriate clinical and administrative records;
• communicating with individuals regarding appointments and services;
• processing payments and transactions;
• managing our business operations;
• meeting legal, regulatory, professional and insurance obligations;
• managing complaints, incidents and risks;
• maintaining the safety and quality of our services; and
• any other purpose for which the information was collected or as otherwise permitted or required by law.

We will take reasonable steps to ensure that personal information collected is reasonably necessary for one or more of our functions or activities.

Use and disclosure of Person Information

We will only use or disclose personal information for the purpose for which it was collected, a related purpose that an individual would reasonably expect, with the individual's consent, or where otherwise permitted or required by law.

Personal information may, where appropriate, be disclosed to:

• healthcare professionals involved in an individual's care;
• other healthcare providers where necessary or appropriate;
• service providers engaged to assist us with the operation of our business;
• booking and practice management providers;
• payment and financial service providers;
• information technology and cloud service providers;
• professional advisers, including legal, accounting and insurance advisers;
• government agencies, regulators or other authorities where required or authorised by law;
• emergency services where reasonably necessary; and
• other persons or organisations where consent has been provided or disclosure is otherwise permitted or required by law.

We do not sell personal information or health information.

Direct Marketing 

We may use personal information to communicate information regarding our services, promotions or other business updates where permitted by applicable law.

Where required, consent will be obtained before sending direct marketing communications.

Individuals may withdraw consent or opt out of receiving direct marketing communications at any time by contacting us or using the unsubscribe facility contained in the relevant communication.

Health information will not be used or disclosed for direct marketing except where permitted under applicable privacy law.

Website and Electronic Information

When an individual accesses our website, certain information may be collected automatically, including technical information such as:

• IP address;
• browser type;
• device information;
• operating system;
• pages accessed;
• date and time of access; and
• website usage information.

We may use cookies and similar technologies to facilitate website functionality, security, analytics and improvement of our website.

Where third-party analytics or similar services are used, those providers may collect information in accordance with their own privacy policies.

Third Party Service Providers 

We may engage third-party service providers to assist us in conducting our business and providing our services.

These providers may include organisations providing:

• website hosting;
• booking and appointment management;
• electronic forms;
• payment processing;
• information technology;
• secure information storage;
• email and SMS services;
• website analytics; and
• other administrative or operational services.

Where a third party handles personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected against misuse, loss, unauthorised access, modification or disclosure.

Overseas Disclosure

Our services are provided within Australia.

At the date of this Privacy Policy, we do not anticipate routinely disclosing personal information to overseas recipients.

Where our information-handling arrangements change and personal information is disclosed to an overseas recipient, we will comply with the requirements of the Privacy Act and applicable Australian Privacy Principles relating to cross-border disclosure.

This Privacy Policy will be updated where necessary to reflect any material changes to our information-handling practices.

Security of Personal Information 

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Security measures may include physical, technical and administrative safeguards appropriate to the nature of the information held.

Access to personal and health information is restricted to authorised persons who require access for legitimate business, administrative or healthcare purposes.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Personal Information 

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected or as required or authorised by law.

Health records may be subject to specific retention requirements under applicable legislation, professional obligations, regulatory requirements and insurance arrangements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify the information in accordance with applicable requirements.

Access to Personal Information

An individual may request access to personal information that we hold about them.

Requests for access should be made using the contact details provided in this Privacy Policy.

We will process access requests in accordance with the Privacy Act.

In certain circumstances, we may refuse access where permitted or required by law. Where access is refused, we will provide reasons for the refusal where required and advise the individual of any available avenues of review or complaint.

Correction of Personal Information

We take reasonable steps to ensure that personal information we collect, use and hold is accurate, complete, up to date and relevant.

An individual may request that we correct personal information held about them where they believe the information is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests for correction should be made using the contact details provided below.

We will consider and respond to correction requests in accordance with the Privacy Act.

Privacy Complaints 

An individual who believes that we have handled their personal information in a manner inconsistent with this Privacy Policy or applicable privacy law may make a complaint to us.

Privacy complaints should be directed to:

Nutrifusion Wellness
Email: naisell@nutrifusionwellness.com
Telephone:  0413295762

We will investigate privacy complaints and seek to resolve them within a reasonable period and in accordance with our legal obligations.

If an individual is dissatisfied with our response, or considers that their complaint has not been adequately addressed, they may contact the Office of the Australian Information Commissioner (OAIC).

Data Breaches

We maintain procedures for responding to suspected or actual data breaches.

Where an incident constitutes an eligible data breach under the Privacy Act, we will comply with the requirements of the Notifiable Data Breaches scheme, including notification to affected individuals and the OAIC where required.

Changes to Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our services, information-handling practices, technology or applicable legislation.

The current version of this Privacy Policy will be made available on our website and will identify the date on which it was last updated.

Contact Us 

For enquiries regarding this Privacy Policy, the handling of personal information, or requests for access or correction, please contact:

Nutrifusion Wellness
Email: naiseel@nutrifusionwellness.com

We are committed to protecting the privacy, confidentiality and security of the personal and health information entrusted to us.